Though it is not always wise to make judgements based on outward appearances, a dental office that is visibly cluttered and unkempt is cause for concern. Most importantly, a dental office needs to be clean and sterile, and an office with things strewn about is unlikely to be representative of that. Furthermore, a disorganized presentation may also signal derelict management and business practices within the office. Dental waiting rooms ought to be hygienic, tidy and clear of extraneous items. Examination rooms must have a sterile appearance to them, and tools and equipment should be organized. Personnel who treat patients need to have gloves on when working, regardless of the circumstance.
Complex Billing Procedures
When seeking a dental practice for yourself and your family, it is important that you have a firm understanding of the way your bills will be calculated. Billing procedures that seem unduly complex are a sign that things are not the way they should be. Will your dentist charge a fee for appointment cancellations? Are flexible payment options offered? Can the dentist directly bill your insurance carrier? These are all things that should be clearly explained and understood before any treatment is performed.
Have you noticed that your dentist accepts personal telephone calls while your appointment is taking place? Are key tasks passed off to staffers who may not possess the necessary skills? Do you feel that the dentist recommends costly procedures for problems that seem minor in nature? These are some red flags for unprofessional conduct. Trusting your gut feeling is never a bad idea. For instance, if you see a new dentist, he or she may inform you of numerous problems never mentioned by your previous practitioner. Though there is always a possibility that the first dentist was incompetent, there is nothing wrong with seeking another opinion if your new diagnosis does not make sense. Also, you should never feel as though your dentist’s attention is elsewhere during your appointment. Personal matters or other distractions should never interfere with the treatment you are there to receive.
In terms of establishing a strong relationship with a dental professional, the key is to find someone in whom you have full confidence, who provides thorough explanations of procedures and billing and who goes above and beyond to make sure you receive the care you need and deserve.